We will replace or refund you for any bottle of wine that is damaged. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@Clouburstwine.com to arrange for the return of corked or flawed product or contact 603-633-3333 for return instructions.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Please double-check your delivery address information. If your delivery address is incorrect and your order is returned to the warehouse you will be charged for the return shipping and restocking fee.
A 25% restocking fee will be applied to all refused orders, incorrect address returns or canceled orders.